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Most of this blog’s readers will know what SMART goals indicate, and although there are a few variations of what the acronym stands for, they’ve represented a great way for many organisations to determine whether an objective has been set correctly. This model, if you can call it that, can be applied to all business areas, and generally helps manage projects and build plans that deliver results. Creating (or reviewing) your goals when it comes to Customer Experience, or Voice

It was with great delight and much anticipation that I joined Red Loom a few weeks ago! Along with over 20 years of experience in...